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This tool applies to Microsoft Windows PC’s only. Depending on the model number of your computer, there are options in the BIOS to turn the biometric device on and off. No software or drivers are available for this product with the selected operating system. Note the version number and date. If you choose to change the operating system, the default fingerprint reader drivers and programs provided by HP for your computer model might not be compatible, and the fingerprint reader will not work as a result.

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Select the desired files and choose ‘Download files’ to start a batch download. Modify your browser’s settings to allow Javascript to execute.

The driver version is displayed. Asia Pacific and Oceania. Not sure which drivers to choose? Digital Persona application software for 32 bit Vista and Windows fingerrpint. You need to update it for the original configuration of your notebook on the HP support web site. Instead of typing a User ID and password, you can move your finger across a sensor to log on or start commonly used applications. Do not use a wet cloth because moisture may damage the sensor. HP has scanned your product but currently has no suggestions for driver updates.


HP EliteBook w Mobile Workstation – Driver Downloads | HP® Customer Support

HP Fingerprint Reader Software. Identify the version of the fingerprint reader device driver currently installed. For best performance, check HP Software fingerprnt Driver Downloads for device driver updates for your specific model. If the installed driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver.

HP Customer Support – Software and Driver Downloads

Select your desired files and a list of links will be sent by email. This is because the hardware may not be installed on the notebook, or it may be damaged.

Under System Configurationlook for a Biometric Device option; if it exists, enable it. By swiping your finger perpendicular to the metallic sensor you can log on to the computer, a secure web page, or open a password protected program.

Once a logon account is registered and you have enrolled a fingerprint in the access manager, you can use your fingerprint to log into those applications and web sites. Verisoft Access Manager can manage all of your secure accounts and the required user names and passwords by recognizing your fingerprint.


Do not use a paper towel because the paper may scratch the surface of the sensor.

Clean the fingerprint reader You should periodically clean the fingerprint reader sensor to remove dirt and oil. Select your operating system and rlitebook. This could take up to 3 minutes, depending on your eligebook and connection speed. If the access manager software available on the web site is newer than the version installed on your notebook, download and install it. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?

Contact HP for technical support or repair service. Support Forum Join the conversation! If prompted to register a second fingerprint, click a different finger on the hand fingeerprint, and then repeat steps 5 and 6.

Please verify your product is powered on and connected, then try again in a few minutes. Client Management Solutions in English. Support Forum Join the conversation! Before you can use the fingerprint reader, you must set up the fingerprint reader by registering your fingerprint with the Access Manager. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.


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Tell me what you’re looking for and I can help find solutions. Find Solutions, ask questions, and share advice with other HP product owners.